GENERAL INQUIRIES
(Effective Starting January 2021)


Do I need to have an account to order?

EZ Deal Online Shopping requires customer information for a thorough process of shipment. We will require each customer to create an account first with complete shipping details to ensure a secure and safe transaction that cannot be guaranteed with a guest account. Guest accounts do not hold any credibility for the card and online transactions. Thus, EZ DEAL cares about our client’s utmost safety from online scams.


How Do I Track My Orders?

EZ Deal has an email notification tracking system wherein, we are the ones to notify the client regarding their transaction. For specific tracking numbers, we will provide the tracking number by the logistics courier upon turn-over. We will include your tracking numbers on the Shipped status email.

How Do I Confirm or Validate My Orders?

In the event that the information you provided is incomplete, a validation may be sent through phone calls or SMS as part of EZ Deal's order verification. Please respond to a call or SMS from (02) 0917 508 5289

If you do not receive any communication, your order will be automatically processed. Order validations will be conducted on working hours from Monday to Saturday (8:00AM to 6:00PM)
Failure to respond will prompt cancellation/s. After validation, we will send you another email confirming the shipping of your order.


How do I request Returns and Refunds?

Please arrange return and refunds via sending us a request via our Contact Us form. We will have a thorough check if the reason for return and exchange is within the discretion of our return and exchange policy.

1. Shipping fee for returns & exchanges for whatever reasons are to be shouldered by the buyer.
2. No Receipt, No Return & Exchange.
3. Client must provide a photo and video upon opening of the parcel.
4. Return & Exchange is valid for 3 days after receiving of the Parcel.

How do I Cancel my Order?

We do not process order cancellations within the website functionality. Thus, we can only do returns and refunds. (Upon company discretion) You can proceed to send us a message via the Customer Care page for cancelation and can only be valid for processing upon one (1) day after placing your order.

EZ Deal reserves the right to cancel orders.


What Are My Payment Options?

We have Dragonpay and Paypal for safe online payment transactions. Dragonpay can operate safely within all types of banks and payment options in the Philippines. All payment instructions and information is coursed through emails. Customers can also use Cash On Delivery (COD) payment method with a small processing fee depending on the Grand total amount of orders and location.​​​​​​​



CUSTOMER ACCOUNT INQUIRIES

Can I log in via Third-Party Accounts?

No, you are required to input your information upon registration because we want to organize the information of our account-holders via our own system. 


How do I change my Account Information?

Upon the completion of your registration, you can log in and click the upper right portion of the screen that resembles a profile icon. Select Profile and it will automatically direct you to your own personal profile page where you can edit information details such as shipping and billing addresses.


How do I register for an EZ Deal Account?

Click the Register button on the upper right corner of the website, you will be directed to a new page where you can input your information in a form.


I forgot my EZ Deal password, what should I do?

Click the Sign-In button on the upper right corner of the website, select Forget Password? | Need Help? You will be asked to input your current email and our system will notify you of a password change from the link provided.




PAYMENT PROTECTION INFORMATION

Do you keep credit card details?

Yes, your card details are safely stored in our website system. You have the option to remove and add the cart in your account details if you feel the need to safeguard your online card security. 


Security Warnings for Payment Scams

Do not pay full or partial payment via any email, money order, wire, or bank transfer outside our website. We do not course any type of transaction outside our official payment methods of Dragonpay and Lazada. Payment can only complete throughout our checkout process within the website only.

Beware of individuals or accounts posing as EZ Deal. Any message, email or text that is not coursed through our official website and facebook account must be considered as a suspicious entity. Please report this to EZ Deal website and facebook as soon as possible.


Can We Pay outside EZDEAL Website?

No, to monitor the safety of your account and payment transactions. We only allow payments to be transacted within our official payment methods such as in-site COD, Dragonpay, and Paypal.

What are your Payment Options?

We have Dragonpay and Paypal for safe online payment transactions. Dragonpay can operate safely within all types of banks and payment options in the Philippines. All payment instructions and information is coursed through emails. Dragonpay is an effective transaction medium where you can get instructions on how to deposit on your local banks and another type of payment gateways like Gcash and Paymaya.



 SHIPPING & DELIVERY

Can I Track my Order on the Logistic Partner Website?

Yes, upon your request via our Contact Us form or through our email at ezdeal.contactus@gmail.com, we can give you the tracking number from our partnered logistics courier.


How Do I Track my Order Status?

At EZ DEAL online shopping, we do the tracking for you and regularly update you via email regarding the whole order process. We can provide you the tracking number as well.


Is Express or Same Day - Next Day Delivery Available?

No, we do not have the express or same-day option as of the moment. We have standard order packaging and order shipment schedules within the working days in cooperation with our partnered courier.


What are the Shipping Fees and Rates?

Please check our shipping & delivery main page for the current shipping fees per region. The shipping rates and fees are subject to change*


Where can I Check My Shipping Fee When Placing an Order?

You can see the shipping fee generated upon selecting your city on the check-out process.

My Order Status is Delivered but I have not received it.

Please send a report through our email and Contact Us page for this concern. We will process and investigate such matters as soon as possible.


How to Change my Shipping and Billing Address?

You may change your shipping and billing address on your profile account information page. Please make sure to tick the checkbox to designate that the address in the form is either shipping, billing, or is both. Our checkout process automatically designates the shipping address.


My order is Delayed, When will I receive it?

EZ Deal will send you email notifications regarding the timeline of a new update. From orders, packaging to shipment, you will be sent emails regarding this. You can regularly ask for the update through our Contact Us Form.


Can I purchase multiple items and have them delivered to a different shipping address?

We will recommend adding a new shipping address and designate it with billing or a shipping checkbox. To ensure that there are no mistakes during the checkout process, kindly setup up your new shipping address and designate it as the shipping address before checking out your order.


Can I pick up My Order at the EZ DEAL Office?

Please send a direct request on our Contact Us page if in case your order is in bulk.


Does EZDEAL deliver during weekends and holidays?

The delivery schedules are based on the operations of our partnered logistics provider, so the delivery on the weekends is dependent on their operational timetables. J&T delivers during the weekends and exclusive of Philippine regular Holidays.